Company: Not Disclosed

Service: Business and Operations Improvement

Sector: Food Processing; 70 employees

Team BDS helped this company to achieve its highest net profit in over 15 years trading.

The focus was placed on:

• Cost Control
• Operational Efficiency
• Quality Systems Improvement
• Management Development

Being a craft based industry, training and performance were critical. The output of operators was too varied and quality performance was an issue. Customer complaints were costing, on average, €200k/year and productivity was 40% of the achievable value.

Through process improvement, quality system changes and training, the performance on the factory floor was dramatically improved and quality to customers was transformed. Productivity increased by 64% and cost of customer complaints reduced by 85%.

Management roles and structures have been changed, and a business-wide system of KPI’s and proactive management practices have been implemented to drive further change and improvement.

While a price reduction of 30% (revenue decrease) was imposed by outside market changes, profits increased significantly as shown below:

 

Key Measure	2008	2009	% Change
Net Profit	€120k	€510k	(+325%)
Tonnage Throughput (per week)	72.5	118.8	(+64%)
Cost of Customer Complaints	€200k	€30k	(-85%)