Company: Not Disclosed
Service: Business and Operations Improvement
Sector: Food Processing; 70 employees
Team BDS helped this company to achieve its highest net profit in over 15 years trading.
The focus was placed on:
- Cost Control
- Operational Efficiency
- Quality Systems Improvement
- Management Development
Being a craft based industry, training and performance were critical. The output of operators was too varied and quality performance was an issue. Customer complaints were costing, on average, €200k/year and productivity was 40% of the achievable value.
Through process improvement, quality system changes and training, the performance on the factory floor was dramatically improved and quality to customers was transformed. Productivity increased by 64% and cost of customer complaints reduced by 85%.
Management roles and structures have been changed, and a business-wide system of KPI’s and proactive management practices have been implemented to drive further change and improvement.
While a price reduction of 30% (revenue decrease) was imposed by outside market changes, profits increased significantly as shown below:
|Key Measure||2008||2009||% Change|
|Tonnage Throughput (per week)||72.5||118.8||(+64%)|
|Cost of Customer Complaints||€200k||€30k||(-85%)|